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SPAR Sri Lanka to extend e-grocery solution

June 26, 2020 IN THE CATEGORY: Supply Chain

Offering a limited range online during the curfew period when stores were closed, SPAR Sri Lanka has reopened its doors. Customers are now enjoying accessing the broader range available in stores. However, with so many shoppers adopting online ordering, SPAR Sri Lanka is planning to extend its e-grocery solution to a fuller offer.

Local communities appreciate the butchery, fish department, ready-to-eat meal solutions, bakery, and fresh produce available, complementing the dry grocery offer in stores. With time to assess the online offer and customer responses to the limited offer of 100 products, SPAR Sri Lanka is increasing the range available online, providing online customers with more loved products.

Creating a positive experience for customers is top priority for SPAR Sri Lanka. Part of the re-development of the online store includes an improvement of the layout to make online shopping more convenient, enhancing the customer experience. Payments can be made using credit cards or as cash on delivery, with shoppers able to select delivery slots.

SPAR Sri Lanka is also looking into other payment options in addition to the two options available to give shoppers more choice. With many markets seeing growth in click-and-collect shopping, SPAR Sri Lanka now offers this to customers of their Malabe store. This additional service will be rolled out to other stores in the near future.

Source : SPAR Sri Lanka


About SPAR Sri Lanka

SPAR International granted a licence to Ceylon Biscuits Limited (CBL Group) in 2017 to operate the SPAR Brand in Sri Lanka in a joint venture with the SPAR Group Ltd South Africa. CBL is a well-established organisation, founded in the 1960s and employing 5,000 people across diverse operations. It has strong roots in local communities and a commitment to enhancing food retailing and entrepreneurial opportunities in the market, making it an ideal partner for SPAR.