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SPAR Oman offer online shopping solution

March 25, 2020 IN THE CATEGORY: COVID-19

With many neighbourhood and convenience stores, SPAR Oman has been quick to implement a series of measures to reassure and communicate clearly with both colleagues and customers. Food retailers are increasingly under pressure to meet demand from customers on availability and hygiene practices as a result of the current COVID-19 epidemic. Reassurances that there are sufficient stocks levels, negating the need for panic buying was an early communication, as well as their focus on the health and wellbeing of both customers and colleagues was a priority.

Within the stores, communication to customers has been focused on maintaining the nationally prescribed social distance throughout the store. Customers have been asked to pay digitally whenever possible and to be mindful of the elderly whenever shopping.

For those customers who wish to take advantage of home delivery, those stores able to offer online shopping service have seen an increase in demand. Customers also find it a benefit to place their order online using the Akeed delivery app and choose either to collect from their nearest store, reducing their time outdoors, or have the groceries delivered.

The colleagues working instore are using an increased frequency cleaning procedure in line with local legislative requirements and where required, are using gloves.

Through social media channels, customers are also regularly updated on the need to wash hands thoroughly, go grocery shopping alone and notified of the online shopping tools.

Source : SPAR Oman Facebook


About SPAR Oman

The licence for SPAR in Oman was granted in 2014 to Khimji Ramdas, a US$1 billion Distribution Company. Khimji Ramdas has been operational since 1870 and is a leading business conglomerate in Oman. The group has diversified, now having interests in trading, distribution, retailing, training, restaurants and manufacturing, with an annual turnover of more than $750 million.

SPAR Oman has taken learnings from a number of SPAR countries and identified opportunities to build and develop the brand in the capital city and across the entire country, developing in a short period of time a successful business which offers a world-class shopping experience to consumers across the market.