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INTERSPAR Austria scores high on customer satisfaction, consumer study finds

March 31, 2022 IN THE CATEGORY: Awards and prizes

The Austrian Society for Consumer Studies (ÖGVS) has evaluated 1,824 well-known national companies across 171 different industries. INTERSPAR was ranked first for ‘customer satisfaction’ and ‘value for money’ in the supermarket category. In addition, weinwelt.at, INTERSPAR’s online shop for wines and spirits, was found to have the best price-performance ratio in the ‘Wine trade - online shops’ category.

Participants in the cross-sector, nationwide online survey rated the companies on a ten-point scale and submitted a total of 250,378 company ratings.

Focus on personal service and people

In addition to a vast product selection, INTERSPAR offers customers the best service in food retailing, according to the evaluations by ÖGVS.

“In the challenging past year, our colleagues have proven again that they are experts in retail trade and that they assist our customers in always finding everything they need at INTERSPAR Hypermarkets with great service and cordiality. Their dedication was unprecedented. The results of this survey reflect the great commitment of our team members”, said Johannes Holzleitner, Managing Director at INTERSPAR Austria

“I am also very pleased with the excellent results of our online wine shop. This strengthens our claim of offering customers the best service – online and instore”, Johannes Holzleitner added.

Source: SPAR Austria

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About SPAR Austria

The origins of SPAR in Austria date back to 1954, but the current SPAR AG was created in 1970 when the original founding families joined with other regional wholesalers to form SPAR Austria AG – a 100% privately owned Austrian company.

With licences granted by SPAR International, ASPIAG (Austria SPAR International AG) has developed SPAR in Slovenia, Hungary, Croatia, and Northern Italy. With sales of €8.3 billion and impressive growth of 16%, SPAR Austria became the market leader in the Austrian grocery trade during 2020, after being a market growth leader for over a decade.