The Retailer of the Year is promoted by Q&A Research Italia srl, with the results coming from a customer satisfaction survey on their favourite stores. More than 320,000 consumers took part in the survey, with 550 brands divided into 25 categories. Each company was evaluated based on factors such as: price, assortment, hospitality, employee competence, ease of purchase, and store appearance.
DESPAR Italia came out on top in the Supermarket category with an overall score of 4.0 out of 5.0. This is the fourth consecutive year which DESPAR Italia has won the award. This achievement reinforces DESPAR Italia’s constant commitment to providing quality services and strengthening the bond with customers. The award is a celebration of DESPAR Italia’s dedication to delivering quality, convenience, and expertise every day, in every store.
On winning the award, Filippo Fabbri, General Manager of DESPAR Italia, said: “To see our customers’ trust confirmed for the fourth consecutive year is a source of great satisfaction. This award belongs to all the more than 12,300 employees of the DESPAR Group, whom I would like to thank for their commitment and dedication with which they contribute every day to making the DESPAR brand known and appreciated throughout Italy. The recognition obtained makes us proud of the path undertaken by our brand and carried out by our members in the territories, and is further confirmation of the constant appreciation that customers show for the quality of service and offerings in our shops.”
Source: DESPAR Italia.
Read more news about SPAR Italy.
SPAR Italy, known locally as DESPAR Italia, was first granted the SPAR Brand’s license in 1959. The first store opened in 1960. With it, SPAR became the first partnership of retailers and wholesalers to operate in the country. In addition, SPAR Italy licenses regional partners, all of whom work together to grow the brand across the country.