In mid March, SPAR Botswana implemented precautions to protect both staff and customers as the corona virus COVID-19 spread. Most recently, recognising that many vulnerable and elderly shoppers do not wish to enter a busy supermarket, they have established a call-and-collect service available at their 34 stores across the country.

Investment in hygiene for customers and colleagues
Customers can use the hand sanitiser at the store’s entrance before taking a shopping basket or trolley which are continually being cleaned after each use.  The usual thorough full store cleaning and disinfecting process has been increased in frequency. Screening of all colleagues upon entering each store not only ensures the team working are healthy but also enables any colleague not feeling well to rapidly seek medical attention.

Home delivery
In the capital city, the SPAR Supermarket located in the Gaborone West Shopping Mall has launched an app – #myfoodnessapp – with which customers living within a 10km radius can order and pay online for groceries for no-contact home delivery.

Fresh products being pre-packed
Products previously available at food counters and salad bars is now being pre-packed as an additional measure. Bread is being pre-sliced and packed before being merchandised with other bakery products. Customers are still be able to enjoy a wide range of pre-packed products to choose from, just like they are used to in their local SPAR Supermarket’s food service counters and salad bars.

By adopting these measures, SPAR Botswana strives to provide a safe environment for customers in which to shop, and is asking everyone to adhere to social distancing and to avoid shaking hands.

Source: SPAR Botswana

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About SPAR Botswana

The licence to operate SPAR in Botswana was granted to the SPAR Group Ltd South Africa in 2004 by SPAR International. SPAR Botswana operates both the large SUPERSPAR format and smaller SPAR neighbourhood stores across the country.

The key focus in Botswana is on the delivery of excellent customer service with instore bakery, delicatessen, butchery, and fruit & veg departments playing an important role.