Retail is detail and customers are king - two focal themes today, after great sessions earlier this week on strategy, supply chain and leadership.

Following the focus on creating a great customer oriented culture to enhance the customer experience instore, specifically addressing good HR Management and Leadership practice; SPAR FLP 2019 delegates will focus on looking at retail in the future from a customer first perspective.

Gary Harris will share his expertise in a strategic session after which a shopping mission based retailing workshop will be held during visits to AF Blakemore stores in Cardiff. SPAR Learning offers great content on a variety of topics in our industry including this.

Thanks to the SPAR retailers who provide us every year with the space to put theoretical lessons into practice.