SPAR Hungary restricts bulk purchases to continue providing for all shoppers

March 27, 2020 IN THE CATEGORY: COVID-19

Following the announcement of a state of emergency in Hungary due to the COVID-19 pandemic, SPAR Hungary has introduced restrictions on volume purchases to ensure that all customers can access daily necessities. SPAR Hungary has also introduced further measures to safeguard health and safety instore for both team members and customers by extending online shopping delivery hours and making card payments easier.

For online orders and purchases instore, there is a limit of 5kg per product for fresh products. For items sold in volumes of ten, such as toilet paper, the purchase limit is one unit per person.

“SPAR, in partnership with its suppliers, continues to do its best to manage increased demand, as we have been doing in recent weeks. However, on a few occasions, it may take longer for certain items in a store to be replaced, so our customers are asked to be understanding. SPAR strongly recommends that the public does not hoard excessive amounts of food in their homes”, said Mark Maczelka, Communications Director of SPAR Hungary.

Online shopping delivery hours extended
SPAR Hungary runs an innovative e-commerce website, which it launched in May 2019. This platform offers home delivery as well as instore pickup. To reduce contact time between colleagues and customers, orders placed via SPAR Hungary’s online shop from 17 March can only be paid for using digital platforms, with advance payment required. 

Another move to reduce contact is the introduction of delivery to closed spaces if a customer is ill, thereby protecting the health of colleagues and reducing the risk of spreading infection. Due to increased demand for online orders, SPAR Hungary has extended its delivery hours. From 30 March onwards, customers can also choose to have their grocery shopping delivered between 10 and 11 PM.

Adapted opening hours
In response to the state of emergency and changing customer shopping behaviour, certain company-owned SPAR Supermarkets and INTERSPAR Hypermarkets have adapted their opening hours. Full details of each store’s opening times can be found here:

Facilitate contactless payments
To make payment faster and easier, the maximum amount you can pay for without needing to touch the card machine to enter your pin code has been increased from 5,000 HUF (€14) to 15,000 HUF. Accordingly, the credit card terminal used in SPAR stores will request the PIN code only for purchases with a value of more than 15,000 HUF. 

Source: SPAR Hungary

About SPAR Hungary

The first SPAR Supermarket opened in Hungary in 1992, following the acquisition by ASPIAG (Austria SPAR International AG) of a majority stake in General Kereskedelmi Rt. Since its launch, SPAR Hungary has been actively involved in the development of the retail industry in the country.

The move to license independent retailers to operate the SPAR Brand has proven successful for Hungary, with new stores meeting the needs of a larger number of shoppers. The retailers benefit from becoming part of the SPAR organisation with access to own brand products, operating systems and the brand, whilst consumers enjoy the increased number of store locations.