Communication to customers
Posters have been displayed throughout all of their stores featuring helpful tips for customers including details of social distancing instore, careful planning to minimise length of stay instore, reducing the number of customers instore at any one time and indicating a preference for digital payment.
Protecting employees and customers
Exceptional cleaning and disinfecting procedures have been incorporated into the daily routine in all retail stores, with a special focus on shopping trollies, baskets, service departments and display counters. All colleagues have adopted more frequent hand-washing and the use of disinfectants.
The indicative recommended space of 1-2 metres has been marked out at all till points and more protection in the form of perspex screens at cash desks increases the level of protection further.
The home delivery service which is offered by SPAR Gran Canaria has been amended to minimize direct contact with customers and at all times a safe distance of 1-2 metres is respected.
Distribution centre measures
The increased cleaning and disinfection procedures have also been applied to the two logistics centers in El Goro and Mercalaspalmas. Hand sanitizers have been made available at diverse points throughout the buildings for colleagues to use. The contracted transport companies have reassured SPAR Gran Canaria that they have also adopted all sanitary and hygiene measures.
All dialogue with suppliers is being done virtually, thereby ensuring the continued supply of goods into the distribution centres, key to the ongoing replenishment of the almost 200 SPAR stores.
By following all of the safety recommendations made by the local authorities, the health of SPAR Gran Canaria’s employees and customers will be safeguarded.
Source – SPAR Gran Canaria
About SPAR Spain
SPAR Spain was founded in 1959 as a result of the coming together of a group of wholesalers who wished to be part of an international organisation. The brand became the first voluntary trading chain to be established in Spain.
The head office is located in Barcelona, providing buying, marketing, communication and brand support to the 13 regional partners, continuing the expansion of the brand across the country.